Choose to empower your organization – because excellence begins with choices.
Customer Experience and Contact Center service covered by three main services
- 13 KPI’s
- Management support
- Operation and Transformation
Health and Safety service covered by three main services
- Professional Services
- Capability building and knowledge transfer
- IT tools & technological solutions
We Observe and rectify
our services designed to minimize the health and safety risk and allow the organization to improve its teams to be more aware of the health and safety.
Professional Services
- Regulatory Compliance, Policies & Procedures
Provide needed information and policy review to ensure companies are in compliance with state and federal regulations (OSHA,MSHA,FRA, etc)
- Plans Cost Savings & Optimize Claim Management
Assisting with management of all types of claims, including FMLA, Sick Leave, Workers' Compensation, ADA/EEOC Claims, etc.
- Corporate Health Assessments & Improvements
Help establish a health profile of your workforce: This allows us to identify the needs & create tailored solutions for your workforce
Capability building and knowledge transfer
Bespoke training for Leading Health & Safety Compliance programs
- Occupational Safety and Health
- Employee Assistance Professional
- Industrial Hygiene
IT tools & technological solutions
- Occupational Safety & Health Services
- Wellness Programs
- Occupational Medicine Digital Tools
We listen and act
our services designed to enable to the contact center leaders to improve customer satisfaction, optimize the contact center cost, Improve contact center team satisfaction, leverage the contact center system and Improve the contact center service Quality.
13 KPI's
Provides organizations with a roadmap to optimize resource utilization, enhance customer satisfaction, and boost overall operational effectiveness. The 13 KPIs service stands as a strategic tool to propel contact centers toward excellence, ensuring its remain agile, efficient, and customer-centric in a dynamic business landscape.
The 13 KPI's include the following:
- Cost Per Interaction
- Net Promoter Score
- Call Abandon Rate
- Interaction Handling Time
- Agent Schedule Adherence
- Training Hours per Staff
- Employee Satisfaction
- Employee Turnover
- System Availability
- Processes Optimized
- Ticket SLA Achievement
- First Contact Resolution
- Ticket Re-open
Management Support
It is a strategic partnership tailored to enhance every facet of contact center operations. This service is designed to provide invaluable guidance to contact center management, empowering them to navigate the complexities of workforce dynamics and operational challenges effectively.
Management support cover the following:
- Work Force Management
- Contact Center Quality
- Contact Center Training
- Customer View Point
- Interaction Operation Performance
- Ticket Operation Performance & Complaint Handling
Operation and Transformation
It is a dynamic and holistic initiative designed to lead contact centers through a journey of evolution and excellence. This service encompasses a strategic management approach, focusing on pivotal dimensions to drive operational enhancements and foster transformative initiatives.
- The service covers the following areas:
- Customer Satisfaction
- 13 KPI’s
- Work Force Management
- Contact Center Quality
- Contact Center Training
- Customer View Point
- Interaction Operation Performance
- Ticket Operation Performance & Complaint Handling